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General and conditions of sale

Sales Terms and Conditions for online purchases on this site: Chiaroscuro referred to as “Web Site”

Chiaroscuro - Riccardo Gai, Contrada dei Magazzeni, 33 - 47890 - San Marino (RSM) – Economic Operator Code SM04086. Chiaroscuro is the owner of web site:  www.emporium-italy.com  - Chiaroscuro. Registered e-commerce license  nr. 342 since 07/07/2015.


1) General notes

The general conditions of sale "Terms” are regulated by the Republic of San Marino Consumer Code (Legislative Decree. N. 206/2005) and the rules on electronic commerce (Legislative Decree. N. 70/2003).
The Customer referred to as follows "Customer" is invited to read these following “Terms”.

2) Public offering
The products and their prices at this Site constitutes a public offer in accordance with the procedures set out in the General Condition on this web site. The conditions of this offer only apply to purchases made on the Web Site.

3) Prices
All prices include San Marino tax VAT - Monofase.
Delivery costs (here in after "Shipping and Delivery" are charged to the customer and adequately highlighted in the "Purchase Order".
Products apply the price shown on the site at the time of the confirmation that no consideration of previous tenders or any changes in price that occur after.

4) Order
“Purchase Orders” must be made online through the on line order process "Order Procedure" on the “Web Site”.
In order to proceed to the conclusion of the “Purchase Order” the “Customer” must provide the requested personal data, needed to make the purchase.
The “Customer” successfully ends the “Procedure Order” if the “Web Site” does not show any error message.
The “Purchase Agreement” will be concluded at the time of receipt of the Order by Chiaroscuro.
In this case, Chiaroscuro shall acknowledge receipt of the Order by sending an e-mail confirming your order "Order Confirmation" to the email address supplied by the customer. The confirmation will summarize the Products purchased, thier price, shipping cost, your name, address for delivery, the order number he "Order" and the General Conditions of purchase.
The customer agrees to verify the correctness of the data contained in the Order Confirmation and communicate eventual errors enter 24 hours. 

When communicating the Chiaroscuro the Order Number generated must always be used.

Occasionally it is possible that a few articles are not available, in this case Chiaroscuro will communicate with the “Customer”.


SHIPPING AND DELIVERY

Delivery of products
Chiaroscuro will deliver our products within the Italian National Territory, and other Countries word wide
by using the Italian national postal system Poste Italiane together with the International Postal Service or other express couriers such as EMS or Quick Pack Europe. The address indicated in the order cannot be changed once the order has been finalized.
Upon receiving the package, the customer must check the integrity of the package containing the product purchased;

If they are to reveal the anomalies, they must be immediately reported to the courier or enter 24 hours of receiving the courier service that has made delivery being Postal Service or an Express Courier.

Purchased products are delivered as quickly as possible, normally within 5/ 7daysregarding delivery’s to Italian National Territories. For International purchases, products being shipped to other countries other than Italy, shipping delivery times may very much depending on country distance and shipping method chosen.

 Chiaroscuro is committed to respecting, as the maximum time of delivery, a period not exceeding Max 18 working days from the order, except in cases of major force.
In case of delay exceeding 10 days, the customer will be contacted by e-mail to be informed and updated on the expected delivery date.

5) Methods of delivery
Chiaroscuro will normally deliver the goods "Service Delivery" using Italian Postal Service or GLS Express courier regarding deliveries to Italian national territories.

Purchases made by from International Customers will be delivered depending by shipping method chosen at time of order.

Shipments “Service Delivery” are sent with the Italian Postal system “Poste Italiane” together with the International Postal System, or by EMS, or Quick Pack Europe.

At the time of delivery, the Costumer is required to check that the integrity of the packaging that the products received correspond to Order. In case of visible packaging defects or damaged to the goods contained or missing items, erroneous items or incorrect product, the customer must report on delivery to the courier proposed and contact Chiaroscuro by e-mail no later than 24 hours from delivery.

6) Delivery cost
Delivery costs (hereinafter "Shipping and Delivery") are charged to the customer and adequately highlighted in the Order.

 

PAYMENTS METHODS ACCEPTED

- PayPal + credit card payments, also American Express.

- Credit Cards, Visa, MasterCard

- Bank Wire Transfer

PayPal payments
PayPal is an online payment system that provides for the opening of an account via the PayPal site itself.
To conclude a purchase with this payment method page appears on the PayPal site.
You only need to enter your email address and password for your PayPal account.
After registration, you can make payments through PayPal for successive purchases without re-entering your own data. In case of purchase through the PayPal payment method at the end of the order the customer is directed to the PayPal login page.
The amount of the order is debited from your PayPal account at the time of order.
In case of cancellation by both the customer and in case of rejection of Chiaroscuro, the amount will be refunded to customer's PayPal account.
The cancellation is possible until the order has not been processed. The order status is clearly visible in the "My Purchases" and is no longer voidable if it shows "Order processed".

At no time during the purchase process, Chiaroscuro is able to know the customer's financial information. As there is no transmission data, there is no possibility that this data can be intercepted

No archive of Chiaroscuro contains, nor maintains such data.
For every transaction made with your PayPal account you will receive a confirmation directly from the PayPal system.

 

Credit Card Payments:

Credit card details and payments are performed by Centro Servizi directly on their secure server using latest SSL encryption.

Centro Servizi – www.centroservizi.sm and is a credit card processing company that belongs to the Bank: Cassa of Risparmio of San Marino. At no time during the purchase process, Chiaroscuro is able to know the customer's financial information. This data in transferred using the Centro Servizi SSL sercure server. Once credit card payment has been made , you wil receive a conferimation e-mail from : www.centroservizi.sm – Centro Servizi.

 

Payments by bank transfer

Selecting this mode will receive the bank details via email upon confirmation of purchase.
Paying by bank wire transfer the goods will be dispatched only after verifying payment credited to our bank account.
We recommend you to send a copy of the bank accounts by e-mail to reserve your behalf the goods purchased.

The data appearing on the bank transfer must indicate: The order number, Full name of the originator.

  • If within 5 days after order confirmation is not received the payment, the order will be considered automatically canceled.
  • Send Bank Wire Using IBAN to:
    Amount EURO:
    Banca di San Marino
    Agenzia di Murata
    47890 Rep. San Marino

    IBAN: SM 46 T 08540 09808 000080174082
    Swift/BIC: : MAOISMSM

    Attention to:Chiaroscuro -  Riccardo Gai
  • Refrence : Web site order number.

 

OTHER ORDERING METHOD:

If you have any difficulty ordering online, you can still order the goods you want by e-mail or Fax:

Order by E-mail:

Send us an email to [email protected] with the subject stating: e-mail order with your name and to refrence order.

In the e-mail please state:

SKU Number

- Desired amount
    - Shipping Address (name - surname - street - street number - City - Province - cap)
    - Telephone number in case of any contact by Chiaroscuro
    - Method of payment

You will receive confirmation within a few hours regarding order and any instructions on how to pay

Order fax Fax: in the Fax please state:

    - SKU Number

    - Desired amount
    - Shipping Address (name - surname - street - street number - City - Province - cap)
    - Telephone number in case of any contact by Chiaroscuro
    - Method of payment

You will receive confirmation within a few hours regarding order and any instructions on how to pay.

Order by Phone: By calling directly at + 378 99 23 07  shop hours 9,30 – to 19.30 CET every day,  Saturdays and Sundays included.

Please have the SKU number at hand of the article you wish to order.

7) Support Services
The customer can get information about the services after sales, by accessing the "contact" section of the Web site or by e-mail

8) Right of withdrawal
The right of withdrawal as provided by law is applied to the purchase of the articles online on the site. The deadline to exercise the right of withdrawal is 14 days, within which the customer must give them notice by registered letter A / R to the following address:
Chiaroscuro Riccardo Gai, based in the Contrada Magazzeni, 33-47890 - San Marino (RSM) - Economic Operator Code. SM04086
in advance by e-mail.
The right of withdrawal is subject to the following conditions:
• The law applies to individual products purchased in their entirety;
• the / the product / the products must / should be intact / i and returned / in the original packaging, complete in all its parts (including packaging and ancillary documentation);
• transport costs for returning the product are charged to the customer;
• Restitution is under the full responsibility of the customer.

If the right of withdrawal has been exercised properly, Chiaroscuro will refund the customer the full amount already paid, inclusive of delivery charges, within thirty (30) calendar days after receipt of notice of withdrawal. The amount will be refunded less expenses for the Restitution of the products, which will be borne by the customer.

9) Guarantee for the Consumer
The consumer, as defined in art. 3 of the Consumer Code hereinafter, "Consumer Code" Decree on Sept. 6, 2005, n. 206), has the right to avail himself of the legal guarantee provided by the Consumer Code itself with Articles 128 to 132.
This warranty provides, among other things, that the consumer, subject to revocation, communicate Chiaroscuro lack of conformity found by the consumer in the product purchased within two (2) months from the discovery (art. 132, the Consumer Code).
Following this communication, the consumer will have the right to require repair or replacement of the product, without prejudice to any other rights provided by law in favor of the consumer.
Legal guarantee the above is valid for a maximum of two (2) years from the delivery of the product. Beyond this period, therefore, Chiaroscuro is not responsible for the faults found by the consumer.
In case of replacement or repair of the Product, the terms of the warranty on the product as a replacement or repair resulting from, it is the same as the original product. Therefore, the total duration of the two-year legal guarantee will run however the delivery of the original product.
In any case please refer to the discipline of the legal guarantee, the rules of the Consumer Code in Articles 128 and following.

10) Privacy policy
Customer data is treated by Chiaroscuro in accordance with the legislation on protection of personal data, as specified in the information provided in the section "Privacy Statement".

11) Communications
All communications should be addressed to Chiaroscuro by e-mail: [email protected]

12) Jurisdiction
Any disputes concerning the interpretation or execution of this contract shall be settled exclusively by the Court of the Repubblic of San Marino, without prejudice to the application of rules of the Consumer Code in the case of purchases by consumers.