Faqs

All our products are made by Italian artisans using high-quality leather primarily sourced from Marche, Tuscany, and Lombardy. This ensures an authentic Made in Italy experience.

Yes, all our products are made of genuine leather. The type of leather may vary depending on the product and is specified in the characteristics of each item. With over 30 years of experience, we have learned to distinguish and provide the best leather, meticulously crafted by Italian master leatherworkers.

To keep leather in excellent condition, if it shows scratches or if you want to revitalize it, apply a fatty hand cream (e.g., Nivea) avoiding the seams. This helps keep the leather soft and shiny.

No, our belts vary in length from 125cm to 150cm. We offer our customers a free and tailored service: all belts can be shortened to measure. Simply indicate your preference in the notes at the time of purchase. Custom-shortened belts cannot be exchanged.

On our website, you will find all the bags available in our store in Contrada dei Magazzini, San Marino City. Some have both handles and shoulder straps, others do not. We have created very detailed descriptions and photos for each bag, allowing you to check for the presence of a shoulder strap in the product characteristics.

Yes, it is possible to personalize genuine leather items with hot stamping using GOUDY 6mm characters. You can add the personalization to the cart through the Hot Stamping link. Like the belt customization, personalized items are not subject to return rights.

Availability is indicated on the product page. Due to the wide variety of products, the catalog may not always be up to date. If an order is placed for an unavailable item, the customer will be notified within one business day via WhatsApp or email. We will offer similar items, the option to wait for restocking, or cancel the order with a refund. We apologize for the inconvenience. For more precise information, contact us via WhatsApp at +39 335 7331007 or email at [email protected].

To see all the colors of a specific product, type the product name in the search bar or in the "Advanced Catalog Search." For example, search for "Everest" to view all available colors and sizes of that model.

We believe a beautiful gift package can make a difference. For this reason, we offer a gift wrapping service for an extra cost. We ensure the WOW effect when our products are received as gifts. Add the gift wrapping to the cart at checkout by clicking "Add to cart".

We have created personalized Dust Bags to keep dust away from your new bag and ensure perfect storage. Our dust bags are custom-made with quality materials, hence they come at a cost. You can add one to your cart during checkout.

Yes, the discount code is applicable on the first order.

While browsing the site, you will find the option to subscribe to our newsletter, and you will receive a discount code via email to use for your purchase.

In the cart, under the "Shipping Method" section, you will find the "Discount Codes" field. Enter the code you received by email and click "Apply Discount".

Check that the discount code is still valid and has not expired. Discount codes cannot be combined.

The discount code cannot be applied after the order is completed..

By registering for My Account, you can access a range of exclusive services to make your shopping experience more pleasant and complete:

• Store multiple delivery and shipping addresses to speed up order completion.

• Save credit card information to expedite checkout.

• Track order history, check order status, and easily request returns.

• Save various inquiries made through Live Chat.

Enter your details (name, surname, email, and password) at the following link: Create an account.

Click on "Forgot Password" in the LOGIN sections to receive a link via email to create a new password.

Yes, you can place an order without registering.

To place an order, simply add the desired item to the cart, click "Go to Checkout" at the top right of the cart, and enter your details. Select your preferred payment method and click "Confirm Order." Once the process is complete, you will receive an email confirmation of your order.

IlOur store is open seven days a week, from 09:30 to 19:00, with no breaks. You can contact us via WhatsApp at +39 335 7331007, by calling +39 335 7331007 or +39 0549 992307, by email at [email protected], or through the Live Chat on the site.

Have you placed an order online and want to know where your new Made in Italy leather bag is? For every order placed on the site, you will receive a link to track your shipment as soon as the package is shipped.

In case of delays due to product availability, we will contact you via WhatsApp or email to inform you of the new delivery date.

If the order has not yet been shipped, you can cancel it by sending an email to [email protected] with the order number.

If the order has not yet been shipped, send us an email with the new shipping details. If the order has already been shipped, follow the instructions in the BRT courier email to modify the address.

Check your email's “spam” or “junk” folder. If you have not received the confirmation, contact us by email to verify your request.

You can request the invoice at the time of the order or by sending us the tax details via email before the order is shipped. The invoice will be sent via email after the package is delivered.

Delivery in Italy is within 24-72 hours with BRT courier, unless otherwise indicated on the product page. In case of delays, we will contact you to update you.

Yes, you can select "BRT Fermo Point Pickup" during payment. Find and select the nearest and most convenient pickup point: discover where among the over 3,800 BRT - Fermo Point (newsstands, tobacconists, etc.) you can collect your package at your convenience. Payment on delivery is not possible for this method.

If your order has been shipped and you have not received the tracking number, you may have entered an incorrect email address during order confirmation. Contact us to update it, or check your “spam” or “junk” folder. If your order has not yet been shipped, in particular cases of items not immediately available in stock, the times may be longer than usual. In these cases, we will contact you via WhatsApp or email to inform you of the expected delivery date.

You will receive a link from BRT and Chiaroscuro to follow the status of your shipment.

Shipping is free in Italy for orders over 99 euros. For orders under this amount, the cost is 7 euros.

We use BRT in Italy, DPD in EU countries, FedEx and Poste for the rest of the world.

Over the years, we have developed a good familiarity with domestic and international shipments: we ship worldwide with the best couriers.

Yes, we use HTTPS protocols and all credit card transactions are encrypted. Credit card data is not saved.

Yes, you can pay in cash on delivery by selecting the "Cash on Delivery" option during payment, with an additional cost of 5 euros.

If you can't pay with your credit card, check the internet security code 3D Secure, available funds, or the monthly limit. Alternatively, you can use PayPal. If the problem persists, contact us via WhatsApp at +39 335 7331007.

No, you can pay with your credit card via PayPal without registering.

The order will be shipped as soon as the bank transfer is credited to our bank.

Yes, you can request a return or exchange within 14 days of delivery. Return shipping costs are the customer's responsibility.

Complete the online return request form available at this link: Emporium-Italy Return.

After receiving and verifying the return, we will process the refund within 10 business days from the courier's delivery. Return shipping costs are the customer's responsibility.

The refund will be made through the same payment method used for the purchase (bank transfer, credit card, PayPal, PostePay).

Refund times vary: 2-30 business days for credit cards, 1-3 business days for PayPal/PostePay, 2-7 business days for bank transfers.

Send the package to: Chiaroscuro, Contrada dei Magazzeni, 33 San Marino RSM 47890 +39 335 7331007 [email protected]

The product must be intact and returned in its original packaging, complete with all parts (including packaging and accessory documentation). Also include the order number, name, surname, and email address.

Yes, we sell wholesale. Register for free as a reseller here, and you will be contacted by Chiaroscuro's owner, Riccardo. Wholesale sales of Emporium-Italy leather bags is a very convenient formula to offer quality leather bags in your store, tobacconist, or emporium without having to stock a large inventory.